Home › Refund policy
Cancellation & Refund Policy
We want every family to be happy with BeadBop. This policy explains how free trials, cancellations and refunds work for our paid plans (Premium and Family). The Free plan costs nothing and needs no cancellation.
1. Free trial
Paid plans start with a 7-day free trial (one per account). You are not charged during the trial. If you cancel before it ends, you will never be charged. Otherwise your first payment is taken when the trial ends, and we show that date in the app under Progress → My plan.
2. Cancelling your subscription
- You can cancel at any time from Progress → My plan in the app (“Manage billing” for card payments via Stripe, or “Cancel subscription” for payments via Razorpay).
- When you cancel, your plan stays active until the end of the period you have already paid for, then moves to the Free plan. Your child's progress, stars and badges are kept.
- Cancelling stops future payments. It does not by itself refund past payments — see below.
3. Refunds
| Situation | What we do |
|---|---|
| Cancelled during the 7-day free trial | No charge is made. |
| Yearly plan — refund requested within 14 days of the first yearly payment | Full refund. |
| Yearly plan renewal — refund requested within 14 days of the renewal and BeadBop not used since renewal | Full refund. |
| Monthly plan | No refunds for partial months. Cancel any time to stop the next payment. |
| Charged twice, charged the wrong amount, or charged after cancelling | Full refund of the incorrect charge. |
| A technical problem on our side that stops BeadBop working and that we cannot fix | Refund for the affected period. |
Nothing in this policy limits any rights you have under consumer law where you live. If the law gives you a longer or broader right to a refund, we follow the law.
4. Customers in the UK and EU
You have a legal right to cancel a digital service within 14 days of buying it. When you start your subscription you ask us to give you access straight away; if you then cancel within 14 days we will refund you, but we may deduct a proportionate amount for the days of paid access you have already used. Free-trial days are never charged.
5. How to request a refund
Email abhishekr1983@gmail.com from the email address you use to sign in, with the subject “Refund request” and the date of the payment. You don't need to give a reason, although feedback helps us improve.
6. How refunds are paid
- Refunds go back to the original payment method in the original currency. We can't refund to a different card, account or currency.
- We process approved refunds within 2 business days.
- Card payments (Stripe) usually show on your statement within 5–10 business days. Payments in India (Razorpay — UPI, cards, net banking, wallets) usually show within 5–7 business days. Your bank may take longer.
- Exchange-rate differences or bank fees charged by your own bank are outside our control.
7. Price changes
If we change the price of your plan, we will email you at least 30 days before the new price applies, so you can cancel first if you prefer.
8. Contact
Questions about billing? Contact us or email abhishekr1983@gmail.com — we reply within 2 business days. See also our Terms of Use, Privacy Policy and Pricing.
Quick answers
Will I be charged during the free trial?
No. Premium and Family plans start with a 7-day free trial. If you cancel before the trial ends, you are never charged.
Can I get a refund on a yearly plan?
Yes. If you request it within 14 days of your first yearly payment, we refund it in full.
How long do refunds take?
We process approved refunds within 2 business days. Your bank or card then usually shows it within 5–10 business days (Stripe) or 5–7 business days (Razorpay).